Silicon Valley Systems manages your network — allowing you to concentrate on what you do best, running your business.
From our years of working with a variety of industries, we have found a good balance between using monitoring software and human ingenuity to identify glitches before they become potential problems. This balance means less downtime and a smoother running network.
Silicon Valley Systems offers three categories of managed services.
Fully Managed Service: Total IT support and management for a fixed monthly price. We provide all of the benefits of an internal MIS department for less than the cost of hiring your own. Some of the highlights are: 24x7 Advanced Performance Monitoring, Scheduled Preventative Maintenance, Monthly Network Health Review, Real Time Optimization, Security and Backup Management, Unlimited Remote and Onsite Support. In other words, our software will monitor your systems around the clock and provide us with real-time information. We are alerted to errors and other problems and we will take action to fix any problems that arise. If necessary we will come onsite to fix problems or perform maintenance. You get unlimited support for the equipment covered and the price never changes for the life of the contract. Get all the details here.
Proactive Service: This includes many of the same options as the Fully Managed Service, including 24x7 Advanced Performance Monitoring, Scheduled Preventative Maintenance, Quarterly Network Health Review, Security Management, Patch Management, and our Network Operations Center (NOC) support. Under this option, service for items not covered is charged at a dicounted hourly rate. Get all the details here.
Basics Service: We install our remote monitoring and connection agent on your systems. This allows us to provide IT Health Reports for your devices and the overall network, an IT Health Dashboard, a real-time view into the status of your devices, and IT Responsive Support, where our helpdesk is available to assist with any remote support needs. More info available here.
We offer all of the following:
- Network Management, Monitoring, Alerting and Reporting.
- Server Setup & Maintenance
- Onsite & Remote Support
- Proactive Maintenance
- Virus Protections / Removal
- Firewall configuration
- Internet Installation (T1, DSL, Cable)
- Wireless network setup and support
- Windows and Mac Support
- Printer Installation
- Smartphone Support
- Backup - Local & Cloud
- Email Support
- Technology Consultation
- Network Full Documentation